Your privacy matters. This policy explains what information Thrill My Guide may collect, why we need it, how it may be used or shared, and the choices available to you.
Thrill My Guide is an outcome first Travel Discovery Platform. We help travellers explore journeys around who they are, who they are travelling with, what they need from travel and what kind of experience may fit them.
This Privacy Policy applies to personal information processed through thrillmyguide.com, Travel Discovery, Personal Travel Blueprints, enquiry forms, accounts, consultations, direct bookings, facilitated bookings, Creator Journeys, communications, customer support, affiliate features and other TMG services that refer to this policy.
Where an independent hotel, transport provider, activity operator, payment company, affiliate platform or supplier independently collects or determines how personal information is used, that organisation’s own privacy policy may also apply.
The information collected depends on how you use Thrill My Guide. You do not have to provide every category described below.
Most information comes directly from you when you complete Travel Discovery, create an account, contact TMG, submit a Creator Journey, request travel guidance, request a quotation or make a booking.
We may also receive limited information from:
A person providing another traveller’s information should have appropriate authority to provide it and should make that traveller aware of relevant booking and privacy information.
Travel Discovery is designed to understand the traveller before recommending possible destinations, experiences or journeys.
Depending on the version you complete, we may ask about your reason for travelling, who is travelling with you, how you hope to feel when you return, available time, preferred pace, budget comfort, accommodation expectations, accessibility, food preferences, interests and other optional context you choose to share.
We may use your answers to organise Travel Discovery responses, understand your travel needs, identify relevant themes, prepare a Personal Travel Blueprint where applicable, refine an eligible journey and communicate with you about your request.
Travel recommendations remain guidance. They do not guarantee that a particular journey will create a particular emotional, relationship, spiritual, financial or life outcome.
We use personal information for defined purposes connected with providing, improving, protecting and supporting Thrill My Guide.
We process information as permitted by applicable law. Where consent is required, TMG aims to obtain consent relating to the relevant purpose.
Where processing depends on consent, you may withdraw that consent through the method made available to you. Withdrawal does not affect processing that was lawful before withdrawal.
Some information voluntarily provided during travel planning may be personal in nature. Depending on the information and applicable law, this can include accessibility information, limited health related context, dietary choices, spiritual or religious preferences, and information about personal relationships or wellbeing.
Please provide only information reasonably useful for your travel request.
Where additional or explicit consent is required by applicable law for particular processing, TMG aims to obtain that consent before using the information for that purpose.
When you complete Travel Discovery, request a consultation, create an account, submit a journey, make a booking or contact TMG, we may communicate with you about that request using the contact information you provide.
Promotional email, telephone, SMS, WhatsApp or other marketing communication should be sent only where permitted by applicable law and according to the choices made available to you.
Refusing optional marketing does not prevent essential booking, account, security or service communications relating to something you requested.
Thrill My Guide may use cookies, pixels, tags and similar technologies to operate the website, remember preferences, maintain security, understand website use, measure advertising performance and support affiliate attribution.
Depending on the website configuration, technologies may include Google Analytics, Google Tag Manager, Google advertising technologies and Meta Pixel.
You may review
Google’s Privacy Policy
and
Meta’s Privacy Policy
.
Where applicable law requires consent before a particular analytics or advertising technology is used, TMG aims to provide the required choice before using that technology in the manner requiring consent.
Some Thrill My Guide pages may contain affiliate links, widgets or referral tools. TMG may receive a commission or other partner compensation when a visitor follows an eligible link and completes a qualifying booking or purchase.
Thrill My Guide participates in an affiliate or partner relationship with GetYourGuide for eligible activities and travel services.
When you use a relevant GetYourGuide link, widget or integration, referral or tracking information may be used to identify that the visit originated from Thrill My Guide.
If you complete a booking through GetYourGuide or a supplier available through its platform, the applicable GetYourGuide or supplier terms and privacy information govern its independent processing and transaction.
Thrill My Guide participates in the Travelpayouts affiliate network.
Travelpayouts tools may connect visitors with participating travel brands and services. Referral identifiers, cookies, link parameters or conversion information may be processed according to the relevant configuration and privacy policies.
A booking or purchase completed with a participating travel brand remains subject to that brand’s current terms, privacy policy, price, availability and fulfilment process.
Where online payment is available through Thrill My Guide, payment processing may be provided through Razorpay.
Razorpay may independently collect and process information required to authenticate and process a payment, prevent fraud, comply with payment requirements and complete the transaction.
Thrill My Guide may receive information reasonably required to administer the transaction and booking, including payment status, transaction reference, payment amount, billing or reconciliation information, and information needed to investigate payment issues, approved refunds or chargebacks.
Read the Razorpay Buyer Privacy Notice
Personal information may be shared where reasonably necessary for a disclosed purpose, to provide something you requested, operate the platform, process a transaction, protect security, prevent fraud, meet legal obligations or protect legitimate rights.
TMG aims to limit disclosure to information reasonably needed for the relevant purpose. Independent suppliers may also process information according to their own privacy policies and legal responsibilities.
Thrill My Guide may use aggregated, statistical or appropriately deidentified information to understand travel preferences, improve Travel Discovery, study traveller needs, improve journeys and develop Travel Intelligence or other TMG research.
Where reasonably possible, research intended to understand general travel behaviour should use aggregated or appropriately deidentified information rather than directly identifying individual travellers.
Travel can involve companies operating in different countries. Some technology, payment, communication, accommodation, activity, transport, affiliate or travel providers used by TMG may operate from or process information outside the country where you live.
Where personal information is transferred or processed internationally, TMG aims to handle its own responsibilities according to applicable legal requirements and restrictions.
Different information may need to be retained for different periods.
TMG may retain information for as long as reasonably required to:
When information is no longer reasonably required, TMG aims to delete, anonymise, deidentify or otherwise handle it according to applicable law and relevant retention requirements.
Thrill My Guide aims to maintain reasonable technical, administrative and organisational safeguards appropriate to its operations and the type of information involved.
Measures may include secure website connections where applicable, access controls, account protections, software maintenance, backups, security monitoring, fraud prevention controls and limiting access to people or providers who reasonably need the information.
If TMG becomes aware of a personal data incident, we aim to investigate and take reasonable containment, remedial and notification steps required by applicable law.
Technology may assist Thrill My Guide with tasks such as organising Travel Discovery responses, identifying themes, storing progress, supporting research, improving website functions and assisting teams with travel information.
The use of technology does not mean that every recommendation or journey is created entirely by artificial intelligence.
Thrill My Guide’s paid booking and Journey Creator services are intended to be used by adults who are legally capable of entering the relevant transaction.
A parent or lawful guardian may provide information about a child where reasonably necessary to arrange family travel, such as age, traveller name where required, room or occupancy requirements, meal requirements, accessibility considerations, tickets or permits.
Where verifiable parental or guardian consent is required by applicable law, TMG will take reasonable steps to obtain it before the relevant processing.
Depending on where you live, the information involved and the law currently applicable, you may have rights relating to your personal information.
India’s Digital Personal Data Protection Act, 2023 and Digital Personal Data Protection Rules form part of India’s digital personal data framework. TMG aims to update its processes as applicable requirements become operative.
Ministry of Electronics and Information Technology
Send the request to
legals@thrillmyguide.com
.
Please explain what you would like TMG to review, correct, erase or clarify and provide enough information for us to reasonably locate the relevant interaction.
Travellers and Journey Creators may voluntarily provide reviews, stories, photographs, videos, journey information, verification evidence or other content.
Where content is intended for publication, TMG may process and display information according to the permission, submission terms and Creator Journey terms that apply.
A Journey Creator should have appropriate rights and permissions for photographs, videos, written material and identifiable people appearing in submitted content.
The official Thrill My Guide website is
thrillmyguide.com
.
Be cautious with websites, social accounts, advertisements or messages that imitate Thrill My Guide, request unusual payments or ask for confidential credentials.
Thrill My Guide does not ask you to provide your card PIN, payment OTP or account password through an ordinary email, WhatsApp conversation, social media message or public comment.
Suspected impersonation, phishing or misuse of the Thrill My Guide identity may be reported to
legals@thrillmyguide.com
.
TMG may preserve, process or disclose information where reasonably necessary to comply with applicable law, valid legal process, regulatory requirements or lawful governmental requests.
TMG pages may link to websites, payment services, travel platforms or suppliers that Thrill My Guide does not own or control. A link, integration or commercial relationship does not mean Thrill My Guide owns that company or controls its privacy practices.
If ownership or control of all or part of the TMG business changes through a genuine restructuring, merger, acquisition, financing or transfer of relevant business assets, information connected with the transferred operation may form part of that transaction, subject to applicable law and appropriate confidentiality requirements.
Thrill My Guide may update this Privacy Policy when services, technologies, suppliers, business operations or applicable legal requirements materially change.
When a meaningful change is made, the version or review date shown on this page will be updated and additional notice will be provided where applicable law requires it.
Where a new use of personal information requires fresh consent under applicable law, publishing an updated Privacy Policy alone will not be treated as a substitute for that required consent.
Thrill My Guide welcomes the opportunity to understand and investigate privacy concerns through a clear written process.
Legal and business name:
Thrill My Guide
Principal business location:
Ujjain, Madhya Pradesh, India
Grievance Officer:
Advocate Dheeraj Nigam
Legal, privacy and grievance email:
legals@thrillmyguide.com
Customer care and grievance telephone:
+91 11 6929 0603
TMG aims to acknowledge a qualifying consumer or privacy grievance within 48 hours and to provide redress or a reasoned response within one month from receipt, subject to complexity and applicable law.
An acknowledgement confirms that a concern has been received. It does not mean that an allegation, refund request, privacy claim or legal position has been accepted.
Please do not include passwords, OTPs, complete card numbers or unnecessary identity documents in your initial communication.
Thrill My Guide believes trust begins with explaining what information we need, why we need it, how it may be used and when another company is involved.
Thrill My Guide
Travel That Changes You.
Ujjain, Madhya Pradesh, India
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